Delta grants a do-over!

I’m not one to hold back my criticism when I have experiences that are less than desirable. At the same time, I find it necessary to give kudos when things go well.

I had just such an experience this past week with Delta. As a frequent traveler, I’ve come to view airlines much the same as cell phone providers… necessary evil peddlers of a necessary commodity.

Not so this time. Friday, I found myself in the utility player role of booking travel for someone on the team of my biggest client. In the midst of a crazy day on Friday, somehow I heard the location Dayton, saw it on the paper, and proceed to book a flight out of Akron!

Now, I’ve never lived in Ohio… traveled thru there a time or two over 10 years ago. Akron/Dayton… all the same to me, right! Can’t be any further than driving from my home in The Woodlands to Hobby Airport in Houston. Right?

WRONG! The team member received his ticket and promptly called to inform me that Akron was a 4 hour drive from his home in Dayton. Well, my mistake!

I put on my game face, call Delta, and get ready to put up a good fight… only expecting to take one for the team in the end. Much to my surprise, when I described my plight to the agent on the phone, they simply said… “Let me take care of that for you… we’ll just cancel that out and you can start over.”

Can you believe it?! A do-over from the airline! No blood sample… No note from a doctor or government official… No first-born surrender! Just a simple, fast do-over!

For that, Delta, this small business owner says Thank you!